We charge a flat rate of £2.99 including VAT for all UK mainland.
We charge £6.99 for next working day delivery for all UK mainland. Your order must be placed before 2pm. If your order is placed on a weekend or a bank holiday, this will be processed the next working day.
We will aim to have your goods delivery within 5 working days of placing your order. If you require your order sooner this can be arranged for an additional charge.
Yes you can, we are open Monday to Friday 8.30am to 4.30pm
By Phone –You can call our customer service team on 01531 635 678. We are open Monday to Friday 8.30am – 4.30pm.
E-mail – Please email us at [email protected] and we will endeavour to reply to your enquiry as quickly as possible.
By Post:- You can write to us at the address below:
The Helping Hand Company
Bromyard Road, Ledbury
You can contact us for your tracking number by calling our office on 01531 635678 or email [email protected].
Select your location on the shipping section on the basket page where it will calculate your shipping based on your location.
If your location isn’t included, please contact us for a delivery quote by calling our office on 01531 635678 or email us [email protected]
All of our Reacher’s come with a Lifetime Guarantee. We will need you to return it to us to inspect. We will endeavour to repair it for you as we know these are long standing friends. Notwithstanding reasonable wear and tear, if it is not possible to repair, we will sadly dispose of responsibly and send you a new trusted Helping Hand free of charge.
Please see our Returns policy here – https://www.hhadlessentials.co.uk/returns-and-refunds/
Please ensure you are entering the promotion code correctly and that the promotional code has not expired. If you are still experiencing problems then please email [email protected]
You can register for a trade account. Please contact us to find out more. [email protected] or call us on 01531 635678
You can qualify to buy mobility products VAT-free if you are chronically sick or disabled. Goods purchased must be for your own personal, non-business use. You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
You will need to fill out a VAT exemption form. You can either request this by post by phoning us on 01531 635678 or by downloading it here. https://www.hhadlessentials.co.uk/download/hmrc-vat-exemption-form/
Please watch our how to video here – https://youtu.be/pmwX30fMek8
You can use PayPal or your debit/credit card through PayPal without a PayPal Account.
Yes, we do.
Please contact [email protected] or call us on 01531 635678
Oh dear, if we’ve not answered your question, please do give us a call on 01531 635678 or email us [email protected]
You will have 28 days from the day you purchased your product.
Please contact Kareco International
299 Route 22 East, Green Brook NJ 08812
Business Hours Mon-Fri / 9-5 PM (E.S.T.)
We have Retailers in Australia that can supply our products.
If they’re any problems then please contact us direct. [email protected]
Active Mobility (Southern Australia) – https://www.activemobility.com.au
Crescent Healthcare (Victoria) – http://www.crescenthealthcare.com.au
Unicare (Western Australia) – https://www.unicarehealth.com.au
You can contact our authorised supplier Identities who will be happy to help you.
We have an authorised supplier Cubro who will be able to help you.