Returns and Refunds

Christmas Returns:
Items purchased between November 1 and December 31 can be returned until January 31, 2024.

For peace of mind we offer a 28-day return policy where you can return unused items for a refund. To return an item it must meet our eligibility criteria listed below:

items must be:

  • returned within 28 days from the date of delivery.
  •  unopened and in their original packaging.
  •  unused and in their original condition.
  • For hygiene reasons we are unable to accept opened items of a personal nature. This includes all sponges, Bathboards, Toilet Seats & Toilet frames.

If any product purchased from this website arrives damaged or faulty please contact us within 7 days of receipt to arrange collection, and replacement or refund.

If you wish to return any product purchased from this web site, for any other reason, you can return it to us for exchange or refund of the purchase price, within 28 days of receipt. We ask that you pay the postage to return goods to us. Please enclose your name and address, and the reason for return, in the parcel.

We advise you use a trackable service. We are unable to refund items that are lost or damaged during the return.

If you have any query regarding returns or refunds, please email,, or call us on 01531 635678.

We aim to process all refunds within 14 days of receiving your return. All refunds go back to the original payment method and can take 3-5 working day to reach your account. If you have not received a refund after 21 days of the item being delivered back to us please please email,, or call us on 01531 635678.

Please return your goods to the below address:

FAO Retail Shop, The Helping Hand Company, Bromyard Road Trading Estate, Ledbury, Herefordshire, HR8 1NS